Privacy Policy

1. Who controls your data

Cubitt Cars Ltd is the data controller for the personal information described in this policy. This means we decide why and how that information is used.

2. Information we collect

We collect information you choose to provide and limited technical information generated when you use our website. Depending on how you deal with us, this may include:

• Your name, email address, telephone number and postal address.
• Details of vehicles you are interested in, own, wish to part-exchange, sell or have detailed.
• Your enquiry, preferred service, appointment information and records of our communications.
• Information needed to progress a purchase, sale, finance enquiry or other requested service.
• Technical data such as your IP address, browser, device type, pages viewed and cookie preferences.

We do not ask for personal information when you use The Detail Doctor. Its answers are used in your browser to suggest a detailing package. If you then submit a booking request, the details entered into that form are handled as described in this policy.

3. How and why we use it

We use personal information only where we have a lawful reason to do so:

• To respond to your request: answering enquiries, arranging viewings or detailing bookings, valuing a vehicle and providing requested information.
• To perform a contract: completing a vehicle purchase or sale and providing services you have asked us to supply.
• For our legitimate interests: keeping appropriate business records, improving our website and services, preventing misuse and protecting our business.
• To meet legal obligations: maintaining accounting, regulatory and transaction records and responding to lawful requests.
• With your consent: where consent is the appropriate basis, including optional marketing communications. You can withdraw consent at any time.

4. Who we share it with

We do not sell your personal information. Where necessary for the purposes above, we may share relevant information with:

• Website, hosting, communications, document, payment and other service providers acting on our instructions.
• Finance providers or brokers when you ask us to progress a finance enquiry.
• Professional advisers, regulators, law-enforcement bodies or public authorities where required by law or necessary to protect legal rights.
• A purchaser or adviser if our business is reorganised or sold, subject to appropriate confidentiality protections.

Our providers are expected to protect your information and use it only for the service they provide to us. If information is processed outside the UK, we use appropriate safeguards required by data-protection law.

5. How long we keep it

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, to maintain necessary business and transaction records, and to meet legal, accounting or regulatory requirements.

Retention periods vary according to the nature of your relationship with us. When information is no longer required, we delete it or anonymise it securely.

6. Cookies and analytics

Our website may use essential cookies needed for security and core functionality, along with optional measurement or marketing technologies where these are configured and permitted. These can help us understand how the website is used and whether our advertising is effective.

You can manage optional cookies through the controls shown on the website and through your browser settings. Blocking essential cookies may prevent parts of the website from working correctly.

7. Keeping information secure

We use appropriate technical and organisational measures designed to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. No internet service can guarantee absolute security, but we review our safeguards and limit access to people and providers who need the information for an authorised purpose.

8. Your data-protection rights

Depending on the circumstances, UK data-protection law may give you the right to:

• Ask for access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to erase information or restrict how it is used.
• Object to processing based on legitimate interests or to direct marketing.
• Ask for certain information in a portable format.
• Withdraw consent where our processing relies on it.

These rights are not absolute and legal exceptions may apply. We may need to verify your identity before acting on a request.

9. Contact and complaints

To ask a privacy question or exercise a data-protection right, contact Cubitt Cars using the details above. We will respond as soon as reasonably possible and within the period required by law.

You also have the right to complain to the Information Commissioner’s Office. Visit ico.org.uk/make-a-complaint or call 0303 123 1113. We would appreciate the opportunity to address your concern first.

10. Changes to this policy

We may update this policy when our services, website or legal obligations change. The latest version will always be published on this page with its update date.